Safe Mobile Banking: Protect Your Finances on the Go

July 1, 2024

In today's fast-paced world, mobile banking offers unparalleled convenience. You can check your balance, transfer funds, and even deposit checks with just a few taps on your smartphone. However, the convenience also brings potential security risks. Here are some essential tips to ensure your mobile banking experience is safe and secure.

Partners Bank of California Business & Personal Mobile Banking Safety Features

The Partners Bank of California Business Banking Mobile app and Personal Banking Mobile app lets you conveniently and securely bring your bank with you on your smartphone or tablet. Our Mobile Banking apps also have biometric authentication methods, such as fingerprint or facial recognition, and Multifactor Authentication (MFA), which adds an additional layer of security by requiring not just a password and username but also also something that only the user has access to.

Use Strong, Unique Passwords

Creating a strong, unique password for your mobile banking app is your first line of defense. Avoid using easily guessable information like birthdays or common words. Instead, opt for a passphrase, as they are longer and easier to remember than a password made up of random, mixed characters. For Partners Bank of California Business Banking and Personal Banking Mobile apps, a passphrase can be a short sentence that's a minimum of 9 characters and a maximum of 17 characters in length and consists of four or more words. Consider using a password manager to keep track of your passwords securely.

Multifactor Authentication (MFA)

Multifactor Authentication (MFA) adds an extra layer of security to your mobile banking account. With MFA enabled, you'll need to provide a second form of identification, such as a code sent to your phone generated by an authentication app, in addition to your password. This makes it much harder for hackers to gain access to your account. The MFA code sent by text message for consumer clients or displayed on your device as a soft token for business clients is an essential security feature to verify your identity. Never share this code with anyone, even if they claim to be a bank representative.

Keep Your Device and Apps Updated

Regular updates for your smartphone's operating system and banking apps are crucial. These updates often include security patches that fix vulnerabilities. Set your device to update automatically to ensure you always have the latest protection.

Use Secure Wi-Fi Connections

Avoid using public Wi-Fi networks for mobile banking transactions. These networks are often less secure and can be targets for hackers. Instead, use a secure, private Wi-Fi connection or your mobile data network. If you must use a public Wi-Fi, consider using a virtual private network (VPN) to encrypt your data.

Be Wary of Phishing Scams

Phishing scams are designed to trick you into providing personal information by posing as legitimate entities. Be cautious of emails, texts, or calls claiming to be from your bank that request sensitive information. Partners Bank of California will never ask you to reveal your mobile banking PIN or password. Always verify the authenticity of the communication by contacting your bank directly through official channels. You can contact your client advisor or our branch offices directly at (949) 732-4000 or (323) 556-6544, or email us at onlinebanking@pbofca.com with any questions you may have.

Monitor Your Accounts Regularly

Regularly checking your bank statements and transaction history can help you spot any unauthorized activities early. Most banking apps offer instant notifications for transactions, which can alert you to suspicious activity immediately. Report any discrepancies to your bank as soon as possible.

Be Cautious with App Permissions

Review the permissions requested by your banking app and other apps on your device. Be wary of apps that request access to information or features that seem unnecessary for their function. Limiting app permissions can reduce the risk of unauthorized access to your personal data.

Log Out After Use

Always log out of your mobile banking app when you're finished using it. This is especially important if you share your device with others or it it could be lost or stolen. Some apps automatically log you out after a period of inactivity, but it's good practice to do it manually.

While mobile banking offers incredible convenience, it's essential to stay vigilant about security. By following these tips, you can protect your financial information and enjoy the benefits of mobile banking with peace of mind. Remember, the key to safe mobile banking is to stay informed and proactive about security measures.

If you have any questions or need assistance regarding online banking or any of our products and services, please give us a call (949) 732-4000 or (323) 556-6544, or email us at onlinebanking@pbofca.com.