Security & Fraud Prevention
At Partners Bank, we’re concerned about your financial health and success. Here are some resources to help you keep your financial future healthy and secure.
Download a copy of Partners Bank of California’s Security Statement here.
Partners Bank of California Identity Theft and Online Banking Security Tips.
What Should You Do If You Suspect Bank Fraud?
Contact Us to Report Fraud or Suspicious Activity
(866) 323-2741 or (949) 732-4000.
Contact Us to Report Lost or Stolen Debit Cards
(833) 337-6075 or (949) 732-4000, or call the number listed on the back of your cards.
Contact Us to Report Lost or Stolen Credit Cards
(800) 367-7576 or call the number listed on the back of your cards.
Contact Us to Report Email or Website Fraud
If you have received a suspicious Partners Bank of California email or accessed a fraudulent Partners Bank of California website, please contact us at abuse@pbofca.com to report the activity.
Contact Us to Report ID Fraud
If you think you are a victim of identity theft and you are a Partners Bank of California client, please contact your client advisor or one of our branch offices as soon as possible.
Secure Private Information
Do not respond to any email, text message or phone call asking for the following information:
- Account Log-In and Password
- PIN Number
- Credit Card Validation Code and Bank Account Numbers
- ATM Card, Check Card, or Credit Card Numbers
- Personal Information such as your Social Security Number
How Does Partners Bank of California Prevent Fraud?
Fraud Prevention Solutions
- SecureNow one-time-passwords for login to Personal Online (applies automatically to all personal online clients)
- Option for one-time-password login to Business Online (DigiPass app)
- Customized, self-enrolling notifications for specific transactions, dollar thresholds, password resets
Secure Treasury Management Solutions
- One-time-passcodes for transaction validation on electronic payments (DigiPass app)
- Email notifications for electronic payments
- Dual control processing for electronic payments
- Administrative management of users, including password resets and manual profile lockouts
Cybersecurity videos
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